9:00 - 10:00 AM | The Leasing Edge: Strategies for Driving Revenue with Empathy

Speakers

Angela Franco
CORT

Monica Frazier
Melanin in Multifamily

In the fast-paced world of leasing, finding the sweet spot between crushing your revenue goals and keeping it real with residents is no small feat. It’s about finding the perfect balance between meeting revenue goals and building authentic connections with residents. This session dives into the evolving role of leasing professionals, offering actionable strategies to make data-driven decisions that prioritize both economics and empathy. Attendees will explore how leasing practices have shifted in recent years, gain tips for navigating peak leasing season, and discover tools to stay competitive in a tech-driven, resident-focused industry.

By attending this session, participants will:

1. Unlock New Revenue Hacks: Learn creative ways to introduce win-win revenue streams (think pet DNA programs or lifestyle upgrades) while adding value to your community.
2. Redefine Resident Care: Explore how thoughtful leasing practices and targeted resident engagement can boost retention and resident happiness without sacrificing your bottom line.
3. Stay Ahead of the Trends: Discover the latest tech, AI tools, and workflows to streamline your leasing game and stay competitive in an evolving market.

10:20 - 11:20 AM | Fair Housing Act Compliance Tips - Avoiding Pitfalls and Putting Out Fires

Speakers

Ken Scholtz
Tucker Arensberg

Ken Scholtz of Tucker Arensberg has been providing legal advice to property owners and managers for 23 years. Ken will offer tips for leasing agents and managers on saying and doing the right things to keep the company out of the courtroom.

9:00 - 10:00 AM | Boots on the Ground: Understand How the Allegheny County Housing Code Updates Affect Apartment Maintenance

Speakers

Maryann Manown
Allegheny County Health Department

Jeff O'Brien
Allegheny County Health Department

This panel will provide valuable insights from the Allegheny County Health Department’s Housing and Community Environment Program. Maryann and Jeff are on the front lines of reducing public health risks and ensuring safe housing through critical initiatives like enforcing health regulations, conducting lead assessments, and managing vector control.

During this panel, they will provide an overview of their program, highlighting how they craft equitable policies, engage with communities, and educate residents to promote healthier living environments. You’ll also get an in-depth look at Article VI, the county’s housing code, and learn how it impacts your work as a maintenance professional.

Whether you’re looking to stay compliant, enhance your knowledge, or contribute to safer housing in your community, this session is a must-attend.

10:20 - 11:20 AM | Expert Insights: Practical Maintenance Strategies For Safe and Healthy Multifamily Housing

Speakers

Quinton Heidler
Allegheny Pest Control

Matthew Hillebrand
Don's Appliance

Brooke Lapia
Sherwin Williams

Steve Worthy
Sherwin Williams

Following our session with the Health Department, we’re excited to present a dynamic panel featuring experts from Allegheny Pest Control, Don’s Appliances, and Sherwin Williams. These industry leaders will share practical strategies and solutions to help you meet safety and health standards.

This panel is your chance to learn from the best, ask questions, and explore tools and services that can make your job easier while keeping your properties safe and up to code.

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