9:30 - 11:00 AM | Trust, Technology, and Transparency: Ethical Fraud Detection Through a Fair Housing Lens

Speakers

Monica Frazier
General Manager - Midwood Investment & Development

As fraud tactics become more sophisticated, leasing professionals are increasingly asked to rely on screening tools, automation, and instinct—often simultaneously. This session expands fraud prevention beyond red flags to examine the ethical and fair housing implications of how decisions are made and communicated. Participants will explore how AI-driven screening systems work behind the scenes, where bias and inconsistency can unintentionally show up, and why overreliance on technology does not remove human responsibility. Using real-world fraud scenarios and fair housing case examples, this session reinforces the leasing professional’s role as both a protector of the asset and a steward of equity. Attendees will leave with practical strategies to detect fraud ethically, apply policies consistently, and maintain trust, validation, and professionalism in high-risk leasing moments.

Learning Objectives:

1. Recognize common fraud indicators in rental applications while distinguishing between legitimate risk factors and protected characteristics under fair housing laws.
2. Distinguish how screening technology, automation, and AI tools influence leasing decisions and where human judgment remains a legal and ethical obligation.
3. Apply fair housing–compliant, consistent responses when fraud concerns arise by aligning documentation, policy adherence, and professional communication to maintain transparency, applicant trust, and reduced legal risk.

9:00 - 9:45 AM | Beyond AI 101: Maintenance

Speakers

Michael Reynolds
Co-Founder & CEO - Lato AI

Artificial Intelligence is no longer theoretical - it’s actively transforming how property maintenance teams operate every day. In Beyond AI 101: Maintenance, this session explores how AI is being used across the full maintenance workflow, from how tenants report issues to how work gets scheduled, parts are ordered, and unit turnovers are coordinated. Attendees will see how AI-powered receptionists, maintenance support agents, automated ticket creation, and photo recognition are improving response times, accuracy, and tenant satisfaction without adding complexity or replacing people.

This practical, real-world discussion is designed specifically for maintenance managers and operations leaders who want to reduce administrative burden, eliminate bottlenecks, and keep teams focused on execution. Rather than hype or theory, the session highlights where AI delivers immediate operational value today, and how maintenance teams can adopt it in a way that complements existing systems, subcontractors, and on-the-ground workflows.

10:00 - 10:30 AM | Water Damage and Restoration 101

Speakers

Linda Hindmarch
Business Development Manager – BELFOR Property Restoration

When water hits a multifamily building, the clock starts ticking. In this session, Linda Hindmarch cuts through the chaos and gives property professionals the essentials: how to spot water issues early, what to do in the first critical minutes, and how to partner effectively with restoration teams to protect residents and assets.

With 25+ years in multifamily and hands on restoration experience, Linda brings real world insight, practical tips, and the kind of perspective only someone who’s been on both sides of the industry can deliver. Perfect for anyone who wants to respond smarter, faster, and with confidence.

10:45 - 11:15 AM | Tips & Takeaways for Finding & Resolving Uneven Heat Distribution in Your Buildings

Speakers

Matt Butler
Territory Manager - Runwise

Uneven heat distribution is one of the most persistent—and costly—problems in multifamily buildings. Some apartments are sweltering, others are freezing, and operators are left reacting to complaints, burning extra fuel, and risking compliance issues.

In this session, Runwise Territory Manager Matt Butler will break down why uneven heat happens, how common it really is, and what it’s silently costing your building in fuel, time, and tenant satisfaction. More importantly, you’ll learn how to quickly diagnose whether heat issues are caused by tenant behavior, system failures, or operational blind spots—and what you can actually do to resolve them.

From simple preseason fixes to modern, data-driven solutions, this talk will give you a clear framework for stabilizing comfort, reducing complaints, and cutting unnecessary fuel waste—without constant manual adjustments or guesswork.